Advanced Traffic Shaping, Customer Portal, and Usage Insights
This release gives ISPs more control over service quality and billing while introducing a complete self-service portal where customers can follow their subscriptions, usage, invoices, and support activity.
Added
- Advanced traffic shaping for Plans, including configurable burst speeds, burst thresholds and duration, guaranteed minimum speeds, traffic priority, and queue type.
- Data-cap actions that let you choose whether service continues normally or slows to a defined speed after the allowance is reached.
- A self-service Customer Portal with an account dashboard, subscription details, invoices, support access, and profile management.
- Download and upload usage graphs for every subscription, with clear historical views for both staff and customers.
- A combined usage graph on the Customer Portal dashboard for a quick view across all of a customer’s subscriptions.
- Billing tax settings for future invoices, including tax rates, invoice tax notes, and an option to display the business tax ID.
- Profile and password management for both staff users and Customer Portal users.
- Per-subscription automatic suspension controls for overdue invoices.
Changed
- Plan pages now present traffic-shaping settings and their effective service limits more clearly.
- The Customer Portal dashboard now highlights online services, outstanding invoices, open support tickets, recent billing activity, and upcoming billing dates.
- Customers can now open a secure detail page for each subscription to review service, connection, billing, and recent invoice information.
- Support tickets can be linked to a subscription using its service identifier, making it easier to request help for the correct connection.
- Subscription setup now keeps temporarily offline routers available for selection.
- Usage reporting and live bandwidth charts now provide clearer time ranges, tooltips, totals, and empty-data states.
Fixed
- Improved the reliability of usage totals and graphs across different accounting setups.
- Resolved Customer Portal sign-in and password-change edge cases.
- Improved subscription billing, invoice tax calculations, and service provisioning consistency.