Live Bandwidth Insights, Clearer Support, and a Simpler Experience
This release makes daily operations easier with live network traffic visibility, a clearer support workspace, searchable closed tickets, a more focused Customer Portal, and a simpler way for new customers to explore SkyBase.
Added
- A live network bandwidth view with current download and upload traffic, 24-hour history, peak usage, and the time of the latest sample.
- Router and service-interface bandwidth breakdowns so your team can quickly see where network capacity is being used.
- A searchable Closed tickets view for both staff and customers, while Active tickets remain focused on work that still needs attention.
- A guided setup path on the public website for businesses that want to review their workflow and requirements before getting started.
Changed
- Support conversations now make customer replies, staff replies, internal notes, attachments, ownership, priority, and SLA timing easier to follow.
- Ticket lists now provide clearer search and filtering, active filter summaries, priority controls, and a mobile-friendly layout.
- The public website now presents pricing, product outcomes, founder context, and the next steps in a shorter and clearer journey.
- Customer subscription pages now focus on useful service, plan, usage, billing, and support information without exposing internal operational details.
- Bandwidth monitoring now refreshes in place and reports current router and interface activity without requiring a full page reload.
Fixed
- Closed tickets no longer remain mixed into active support queues and can still be found whenever their history is needed.
- Replying publicly to a closed ticket now reopens it correctly and returns it to active support work.
- Bandwidth pages now handle missing, delayed, or unavailable historical samples without showing misleading values or interrupting the page.
- Ticket reply forms now stay in the normal page flow instead of covering the conversation on smaller screens.